To enhance your experience and fight against malicious technology, we’re asking you to verify both your email and phone number as an extra layer of protection against bots and other abuse. By delivering a code directly to your email and mobile phone, we decrease the opportunity for suspicious users to create Ticketmaster accounts.
Your account on Ticketmaster is not created until you verify both your email address and phone number.
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- When you create an account or add an email to an existing account, we’ll ask you to provide an email that you own.
- Sometimes, it can take a few minutes for the email with your one-time code to arrive in your inbox.
- Return to your verification screen and enter the code to continue.
Your verification code is unique. It changes each time you verify a new email address or phone number and when you request a new code.
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- When you create an account, or add a phone number to an existing account, we’ll ask you to provide a number that receives texts or SMS messaging.
- Sometimes, it can take a few minutes for the text with your one-time code to arrive on your phone.
- Return to your verification screen and enter the code to continue.
Your verification code is unique. It changes each time you verify a new email address or phone number and when you request a new code.
I get an error message, but my number is valid. What should I do?
If you received an error stating that your number is not accepted or supported, your number may not be mobile carrier. Additional methods like payphones, pagers, Google Voice or Voice over Internet Protocol (VoIP) are not accepted or supported.
What should I do if I haven’t received my verification code or my code has expired?
You can request a new code from the verification screen. Ensure the email spelling or phone number is correct.
If you're still having issues, try these helpful tips:
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- Check your junk and spam folders
- Search your inbox for a Ticketmaster email from @email.ticketmaster.com
- Make sure your email is not blocking or filtering out transactional emails
- Try using another email address
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- Refresh your screen and enter the code again
- Check that Do Not Disturb mode is not enabled on your phone
- Enable roaming and ensure data is covered by your plan if you're traveling
- Restart the device and then have the code resent to you
For more help, please contact Fan Support.