What is an Event Collectible memento? Are they available for every event?
It is an exclusive, limited-edition physical keepsake created specifically for your concert or tour, designed to help you remember the experience long after the show. Event Collectibles are only available for selected events.
What makes the Event Collectible special for this concert or tour?
Each Event Collectible is uniquely designed for the event, featuring tour-specific artwork and details that make it a one-of-a-kind piece tied to your show. These unique mementos are produced in limited quantities, making them a unique keepsake for fans.
How can I purchase the Event Collectible when buying my ticket? Can it be purchased on-site?
Event collectibles are only available at the time of ticket purchase, subject to availability. Simply select the Ticket + Event Collectible option when choosing your tickets. They are not available for purchase on-site.
Can I purchase more than one Event Collectible?
Each show ticket purchased entitles you to purchase one Event Collectible.
Can someone without a ticket purchase an Event Collectible?
Event Collectibles are designed as an add-on to your event experience and are only available to ticket holders as part of their purchase.
Can the Event Collectible be used for event access?
No, Event Collectible are separate add-ons and are not valid for entry. Please use your mobile ticket to access the event.
Will my name or seat details be printed on the Event Collectible?
No, Event Collectibles are designed as keepsakes of the event and do not include personal or ticketing details.
What if my Event Collectible arrives damaged or defective?
Please contact Fan Support with photos and details, and they will assist you accordingly.
Are Event Collectibles refundable or exchangeable? Can I cancel my Event Collectible after purchase?
Event Collectibles are generally non-refundable and non-exchangeable and cannot be cancelled.
Can I transfer my Event Collectible to another person?
Event Collectibles are typically tied to the ticket purchase and are non-transferable, unless otherwise stated.
What happens if the event is postponed or cancelled?
In the event of postponement or cancellation, updates regarding your Event Collectible will be communicated in line with the event’s cancellation / postponement terms and conditions.
Is there a limit to how many Event Collectibles are available?
Yes, Event Collectibles are available in limited quantities and are offered on a first-come, first-served basis.